doodle Terms of Use
We at doodle operate an online gaming and sportsbook platform offering football markets, live-dealer tables, slot games, and esports coverage to users in jurisdictions where our services are legally permitted. Our Terms of Use set out the conditions under which you access and use our doodle platform, including account creation, deposits, withdrawals, gameplay rules, and dispute resolution.
These terms apply to all users accessing doodle via mobile app, web browser, or any other interface. By creating an account on doodle, you agree to be bound by these terms. We encourage you to read them in full so you understand your rights and obligations when using our platform.
This page summarises our key policies in plain language. For any questions about how we operate or how these terms affect you, our support team in English can clarify specifics related to your account or jurisdiction.
Account and access on doodle
We require all users to create an account before accessing doodle. Account opening starts with email verification, identity confirmation (KYC), and selection of a payment method. You provide your name, date of birth, contact details, and residential address. We verify this information to comply with anti-money-laundering regulations and to protect both our platform and your account from fraud.
Our doodle account verification typically completes within 1–2 business days. During peak periods (around Idul Fitri, Idul Adha, or Imlek), verification may take longer due to increased volume. Once verified, you can deposit funds using DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet).
Your doodle account is personal and non-transferable
Only you may use your doodle account. We prohibit account sharing, multi-accounting, and use by minors. If we detect such activity, we may suspend your account and forfeit any balance.
Deposits and balance management on doodle
We accept deposits through the payment methods listed above. Deposits are credited to your doodle account instantly or within a few minutes depending on the payment processor. Your account balance is held in our doodle system and reflects all deposits, withdrawals, winnings, and losses. We display your balance clearly in the app or browser so you always know your available funds.
Deposits are non-refundable once credited to your doodle account. If you believe a deposit was made in error, contact our support team within 24 hours with proof of the transaction. We will investigate and correct genuine errors, but we cannot reverse deposits simply because you changed your mind.
Withdrawals and settlement on doodle
You may withdraw your account balance at any time via our doodle Cash Out feature. Select your payment method, enter the amount, verify via SMS or email code, and submit. Our system processes withdrawals during business hours—typically within a few hours for digital wallets and 1–2 business days for bank transfers. Withdrawals are subject to verification: we may ask for identity confirmation or proof of payment account ownership before releasing funds.
We cannot reverse a withdrawal once it has been submitted and approved. If a withdrawal fails at the bank or payment processor level, funds return to your doodle account automatically, and we notify you via email or SMS. We reserve the right to decline withdrawals if they breach our anti-money-laundering policies or appear linked to fraudulent activity.
Gaming, bonuses, and dispute resolution on doodle
Gameplay and game rules
Our doodle platform hosts football markets (Liga 1, Piala Indonesia, Piala AFF, Champions League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). Each game category has specific rules published on our doodle platform—read the rules before you play. Game outcomes are determined by random number generators (slots, Dragon Tiger) or actual match results and dealer cards (football, live tables).
All gameplay on doodle is subject to our house rules and settlement procedures. We publish odds, payout rates, and settlement timelines clearly for each game category. Markets are settled based on official results from the relevant league, match operator, or broadcast feed. Any disputes about settlement are reviewed by our doodle risk team and resolved according to our published rules.
Promotional bonuses on doodle
We may offer promotional bonuses to new and existing users. These bonuses come with specific terms: they may be restricted to certain game categories, require a minimum play-through before withdrawal, or have expiry dates. We display these terms clearly when you claim a bonus. Bonus balance and your main account balance are tracked separately on our doodle platform. Promotional credits are not withdrawable until play-through conditions are met.
Dispute resolution and complaints
If you believe we have made an error in settlement, account balance, or withdrawal processing, contact our support team with details of the disputed transaction. Provide your doodle account username, transaction ID, and a clear description of the issue. Our team investigates within 5 business days and responds with our findings. If you remain unsatisfied, you may escalate to our complaint manager for a final review.
We maintain transaction logs and game logs for a minimum of 12 months. These records are used to investigate disputes fairly and transparently. If we find an error in our favour, we correct it and credit your account. If we find an error in your favour, we credit the difference immediately.
Service availability and updates on doodle
We may suspend doodle services for maintenance, security updates, or regulatory compliance. We notify users in advance where possible. We are not liable for losses incurred during scheduled maintenance or unplanned outages caused by technical issues beyond our control.
Jurisdiction and applicable law
Our doodle services are available only in jurisdictions where online gaming and sportsbook activity are legally permitted. Users are responsible for verifying that access to and use of our platform complies with their own local law. We do not offer our services in jurisdictions where online wagering is prohibited by law.
These Terms of Use are governed by the laws of the jurisdiction in which doodle is licensed and operated. Any legal disputes shall be resolved through our internal dispute process first, then through arbitration or local courts as permitted by applicable law. By using doodle, you agree to submit to this jurisdiction for any claims arising from your account or gameplay.
Changes to our terms and platform
We reserve the right to update these Terms of Use and modify our doodle platform features at any time. Material changes to terms are communicated to users via email at least 14 days before they take effect. Continued use of doodle after a notice period constitutes acceptance of the updated terms. We may also disable games, adjust odds, or close tables without notice if required for compliance or security.
Prohibited activities on doodle
We prohibit the following on our doodle platform:
- Multi-accounting or account sharing
- Use of automated software or bots to interact with games or markets
- Collusion with other players or dealers
- Abuse of bonus terms (claiming bonuses without genuine play intent)
- Transactions involving money laundering or sanctions evasion
- Access by persons under the legal age for gaming in their jurisdiction
- Market manipulation or placing bets with inside information
If we detect prohibited activity, we may immediately suspend your doodle account, forfeit any balance, and report the activity to regulatory authorities if required. We reserve the right to refuse service to any user at our sole discretion.
Our doodle Terms of Use reflect our commitment to fair play, transparent operation, and compliance with applicable law. We encourage users to review these terms regularly and reach out to our support team if anything is unclear. Our services are available only where local law permits—use doodle responsibly and within the bounds of your jurisdiction.