doodle Casino & Sportsbook Data Care

This page describes what we collect when you use doodle and how we keep that data protected. We at doodle process your personal information—email, identity documents, payment details, gaming history—to verify your account, process deposits and withdrawals, provide customer support, and comply with anti-money-laundering regulations. We treat your privacy as essential and limit data collection to what's necessary for safe, legal operation.

Our doodle privacy commitments are straightforward: we encrypt your data in transit and at rest, we do not sell your information to advertisers, and we share data only with payment processors and regulators when required by law. This policy explains what we collect, how we use it, your rights, and how to contact us if you have concerns.

We update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes via email before they take effect.

What data we collect on doodle

We collect different types of information depending on how you use doodle. When you create an account, we ask for your email address, full name, date of birth, residential address, and phone number. This is required for account verification (KYC) and compliance with anti-money-laundering rules. We verify this information using government-issued ID—a passport, driving license, or national ID card uploaded to our doodle system.

When you deposit funds, we collect payment method details—bank account number, wallet identifier (for DANA, e-wallet, mobile banking, local payment, online payment), or e-wallet code. We do not store your full payment card data; instead, we tokenise it with our payment processors. Transaction amounts, dates, and methods are logged to your doodle account for your records and our compliance tracking.

As you use doodle, we collect gameplay data—bets placed, game selections, match results, wins, losses, and timestamps. This data helps us personalise your doodle experience and detect fraud or prohibited patterns. We also collect device information (phone model, operating system version, app version if you use Android) and connection data (IP address, approximate location by city—Jakarta, Surabaya, Bandung, Medan—but not exact coordinates) to maintain platform security.

How we use your data on doodle

We use your email and phone to send account notifications, withdrawal confirmations, and security alerts. We use your identity documents to verify you are a real person and not subject to sanctions or money-laundering restrictions. We use payment data to process your deposits and withdrawals—funds flow directly between your bank or wallet and our payment processors; we do not store your payment details ourselves.

Your gameplay data helps us detect cheating, collusion, or fraudulent patterns. If we suspect abuse on doodle, we review your account history to determine if action is needed. We also use aggregated gameplay data (anonymised and in bulk) to improve our platform, calculate odds, and balance games fairly.

We use your device and location information to prevent multi-accounting—for example, if two accounts log in from the same device or IP address, we flag this for review. We may ask you to confirm your identity again if login patterns suggest unauthorised access to your doodle account.

Who we share your data with on doodle

We share payment information with payment processors (banks, mobile banking operators, digital wallet providers) to complete deposits and withdrawals. These processors are bound by data protection agreements and use your data only to process your transactions.

We may share your personal data with regulators, government agencies, or law enforcement if we are legally required to do so. This includes anti-money-laundering authorities during peak periods like Idul Fitri or Imlek when transaction volumes rise and compliance scrutiny increases.

We do not share your doodle data with marketing companies, advertisers, or data brokers. We do not sell your information. Our customer support team may access your account history to help resolve disputes or technical issues, and they are bound by confidentiality agreements.

Your rights and data security on doodle

Your doodle data rights

You have the right to access all personal data we hold about you on doodle. Contact our support team with proof of identity, and we will provide a copy of your data within 30 days. You may request corrections to inaccurate information—if your address has changed or you spot an error, tell us and we will update your doodle account.

You have the right to request deletion of your data after your doodle account is closed, subject to compliance obligations. We must retain certain data (transaction records, identity verification documents) for at least 5 years to meet regulatory requirements. After this retention period expires, we securely delete your information unless legal holds prevent deletion.

You may object to certain uses of your data—for example, if you do not wish to receive marketing emails from doodle, you can disable these in your account preferences or contact support. However, we will continue to send transactional emails (withdrawal confirmations, account security alerts) for as long as your doodle account is active.

How we protect your data on doodle

We encrypt all communication between your device and our doodle servers using TLS 1.3. Your password is hashed with cryptographic algorithms so we never see the plain text. Your identity documents and payment information are stored in encrypted databases with restricted access. Only authorised doodle staff can view your sensitive data, and only for legitimate support or compliance purposes.

We monitor our doodle systems continuously for unauthorised access or suspicious activity. We perform regular security audits and penetration tests to identify vulnerabilities. If we detect a data breach affecting your doodle account, we notify you immediately via email and provide guidance on protective steps.

Cookies and tracking on doodle

Our doodle platform uses cookies to maintain your session login and store your preferences (game view, language, notification settings). These cookies expire after a set period. We use no third-party cookies or tracking pixels. If you disable cookies in your browser, you may be logged out frequently or unable to access some doodle features.

We do not use retargeting pixels or follow-up tracking outside doodle. Your gameplay data is private to your doodle account and is never shared with social media platforms or analytics companies without your explicit consent.

Contact us about privacy on doodle

If you have questions about how we handle your data on doodle, or if you wish to exercise your privacy rights, contact our support team in English. Provide your doodle account username or the email associated with your account so we can locate your information quickly. We respond to privacy requests within 14 business days.

You may also contact our Data Protection Officer if you believe we have violated your privacy rights or local data protection law. We take all privacy concerns seriously and will investigate and respond appropriately.

We at doodle are committed to protecting your privacy while operating a secure, compliant gaming and sportsbook platform. Our data practices reflect our belief that privacy and trust are fundamental to a positive user experience. We collect only what we need, we protect it carefully, and we respect your rights as described in this policy.

Our services are available only in jurisdictions where online gaming is legally permitted. If you have concerns about our privacy practices or believe we have mishandled your data, reach out to our support team or relevant data protection authorities in your jurisdiction.